Privacy Policy

Who we are

We are Creative Multibrands; and our website address is:


Creative Multibrands Stylist and its subsidiaries believe that your personal information is your most valuable asset and that it should be protected.


Please also read the terms and conditions carefully before using this Website operated by Nico Bekker t/a Creative Multibrands Stylist, in Cape Town in the Republic of South Africa. By accessing or using our Website, you also agree to be legally bound by the terms and conditions as they may be modified and posted on our Website from time to time.

If you have any other queries on how to use this site, please phone +27 74 265 3003 ( Line open +2GMT Monday to Saturday from 10 am – 6 pm). You can also email us with a brief outline of your problem.

Details of procedures, products, services, prices, payment, and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.

If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at

By making use of this website, you, the consumer, acknowledge that you have read, understood and agreed to be bound by this privacy policy.


In order to purchase from our online shop, you will be required to complete our registration process. As part of the registration process, you will be asked to choose a password. Please keep this password secure, as it is entirely your responsibility to maintain its confidentiality, and we will not in any way be held accountable for any unlawful use of your profile. You are also responsible for all transactions that occur under your user name and password.

If any of your contact details have changed since the last time you ordered from us, kindly see to it that all of your account information is updated. The Spa Shop will not accept liability for items couriered to delivery addresses incorrectly supplied by customers. If you realise that you have supplied us with incorrect delivery or billing information, kindly contact us within 24 hours of the order being placed on the site to notify us of the error, and we will do everything possible to ensure that the necessary corrections are made

We may have asked you for personal information, such as your name, identity number, telephone numbers, and email address when you:

  • Opened an account with us
  • Joined our newsletter or any other program
  • Shopped with us as
  • Entered a competition with any of the CMS brands or
    Visited our website.


We use the personal information that we collect from you as follows:

  • In the normal course of business to administer your CMS account
  • To administer the CMS rewards and similar programmes
  • To communicate new products, special offers, and discounts, amongst others to you
  • To maintain the special offer you have taken up with us, and/or (if applicable) with the relevant service provider


CMS endeavours to have the best physical, technological and procedural security safeguards in place, which guarantee the safety of your personal information.

We reserve the right to refuse access to our website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will not be charged.

In order to monitor and improve customer service, we sometimes record telephone calls.


The personal information that we have will be treated as confidential and will not be shared with any third parties unless you have permitted us to do so, or we are required to do so by law, or
We need to share it with our service providers.

As part of our policy to protect against the fraudulent use of credit/debit cards, we may conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also procure the services of various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of your payment cards.


If you’d like us to delete and destroy any of your personal information we will do so.
If you are a CMS account holder, you will have to pay and close your account, as we need access to your personal information in order to administer your account
You may request that we amend or update your personal information at any time
If you request copies of documents containing your personal information, you may have to pay a reasonable fee
We can refuse to disclose certain information to you or refuse to provide you with documents in terms of the Promotion of Access to Information Act

7. Updates and amendments

These privacy policies may be updated or amended from time to time to comply with the law or where our business or website requires such change without any notice to you. Updates and amendments will be posted to our website. It is the consumer’s responsibility to check them from time to time.

8. Governing law and jurisdiction

These policies are governed by and construed in accordance with the laws of South Africa. You agree, as we do, to submit to the exclusive jurisdiction of the South African courts in the event of any dispute arising from these terms and conditions. All contracts are concluded in English or Afrikaans.